Privacy Policy

Last updated: November 29, 2024

PT. Nicecoder Solusi Digital ("we", "our", or "us") operates SellyChat (sellychat.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

  • Name and email address
  • Company/business name
  • Billing information (processed by our payment provider)
  • Phone number (optional)

1.2 Usage Data

We automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our service
  • Device information
  • Referral source

1.3 Chat Data

When you use our chatbot service, we process:

  • Conversation messages between your customers and the chatbot
  • Customer contact information (phone numbers for WhatsApp)
  • Order and product data from integrated platforms (Shopify)

1.4 Knowledge Base Data

Content you upload to train your chatbot, including:

  • Product catalogs and descriptions
  • FAQs and documentation
  • Custom training data

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our service
  • Process your transactions and manage your account
  • Send administrative information and service updates
  • Respond to your inquiries and provide customer support
  • Improve and personalize our service
  • Analyze usage patterns and optimize performance
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We share data with trusted third parties who assist us in operating our service:

  • AI Providers: Google (Gemini), OpenAI for processing chat conversations
  • Cloud Infrastructure: For hosting and data storage
  • Payment Processors: For handling payments securely
  • Analytics: For understanding service usage

3.2 Integrated Platforms

When you connect third-party services:

  • WhatsApp Business API: Messages are processed through Meta's servers
  • Shopify: Product and order data is accessed via Shopify's API

3.3 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Protect user safety

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

  • Account Data: Until account deletion or 2 years of inactivity
  • Conversation Data: 90 days by default, or as configured
  • Analytics Data: Aggregated data retained indefinitely
  • Billing Records: As required by Indonesian tax law (minimum 10 years)

5. Data Security

We implement appropriate security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers with physical security
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Update or correct your information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Export: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

To exercise these rights, contact us at support@sellychat.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze service usage
  • Improve our service

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries outside Indonesia, including the United States (for cloud services and AI processing). We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

11. Contact Us

If you have questions about this Privacy Policy, please contact us: