We're excited to announce a major update to SellyChat, bringing enterprise-grade features that make our AI chatbot platform more powerful, reliable, and business-ready than ever.
## Promotional Discount Codes
Super admins can now create and manage promotional discount codes for subscription plans. Whether you're running a limited-time promotion or offering special pricing to partners, our flexible discount system supports:
- **Percentage discounts** - Offer 10%, 20%, or any percentage off
- **Fixed amount discounts** - Subtract a specific dollar amount
- **Usage limits** - Control how many times a code can be used
- **Expiration dates** - Set automatic expiry for time-limited promotions
Customers simply enter their promo code during checkout to see instant savings applied to their subscription.
## Advanced Analytics Suite
We've completely rebuilt our analytics system with specialized services for different metrics:
### AI Usage Analytics
Track your AI token consumption and costs with detailed breakdowns:
- Total tokens used across all conversations
- Cost estimation by AI model
- Daily usage trends and patterns
- Model-by-model comparison
### WhatsApp Analytics
Monitor your WhatsApp Business performance:
- Message delivery rates (sent, delivered, read, failed)
- Quality rating tracking with historical trends
- Period-over-period comparisons
- Automatic alerts when quality degrades
### Platform Analytics (Super Admin)
Get a bird's-eye view of your entire platform:
- Organization rankings by messages, conversations, or tokens
- Platform-wide metrics and growth trends
- Exportable reports in CSV/Excel format
## Enterprise-Grade Resilience
Our AI Chat Engine now includes production-ready resilience patterns:
### Circuit Breaker Protection
When external services (like OpenRouter or WhatsApp API) experience issues, our circuit breaker prevents cascading failures:
- Automatic detection of service degradation
- Graceful fallback responses
- Self-healing when services recover
### Smart Retry Handling
Failed API calls are automatically retried with:
- Exponential backoff to prevent overwhelming services
- Jitter to avoid thundering herd problems
- Configurable retry limits per service
## Contact Management
Maintain unified customer profiles across all channels:
- Single view of each customer across web and WhatsApp
- Complete conversation history
- Automatic duplicate detection and merging
- Smart search by name, email, phone, or conversation content
## Multi-Tenant Security Enhancements
For businesses that demand enterprise security:
### Comprehensive Audit Logging
Every action is tracked with detailed audit trails:
- User actions and system events
- WhatsApp message status changes
- Subscription and billing events
- Impersonation tracking for super admins
### Email Delivery Tracking
Monitor all system emails with delivery status:
- Welcome emails
- Password resets
- Subscription confirmations
- Operator invitations
## Google OAuth Login
Users can now sign up and log in with their Google accounts for a faster, more secure authentication experience.
## Getting Started
All these features are available now across our plans. The discount code system and advanced analytics are available on Professional and Business plans, while core resilience features benefit all users.
[View our pricing plans](/pricing) to find the right fit for your business, or [contact our sales team](/contact) to discuss enterprise requirements.
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*Have questions about these new features? Reach out to our support team or check our [documentation](/features) for detailed guides.*
SellyChat 2026: New Features for Enterprise-Ready AI Chatbots
